How can we help?

Fill in the form below and our team will get back to you. We read every ticket.

?? Submit a Support Ticket

Describe your issue and we'll respond as soon as possible. You'll also see a response in the HLYLAB Discord.

Your Name *

Email Address *

HLYLAB Handle (optional)

Category *

Subject *

Message *

What do you need help with?

Account & Login

Can't log in, forgot password, or want to delete your account? Email us with your HLYLAB handle.

Billing & Pro

Questions about your Pro subscription, Supporter tier, Game Pass, or a charge you don't recognise.

Uploads & Tracks

Audio not processing, missing artwork, or metadata issues on your tracks.

Report Content

Report a track, profile, or comment that violates our community guidelines or involves copyright.

Artist Partnership

Want to collaborate with HLYLAB or become an official partner artist? Reach out with your profile link.

Discord Bot

Issues with /rep link, quests, or any bot commands in the official Discord server.

Frequently Asked Questions

How do I reset my password?

On the login screen, tap Forgot password? and enter your email. You'll receive a reset link within a few minutes. Check your spam folder if it doesn't arrive.

How do I cancel my Pro subscription?

Pro subscriptions are processed through PayPal. To cancel, log in to paypal.com, go to Settings → Payments → Manage automatic payments, and cancel the HLYLAB subscription. Your Pro access remains active until the end of the current billing period. If you need help, email bjornaksel@hlylab.no.

My track upload is stuck processing � what do I do?

Processing usually takes under 2 minutes. If it's been longer, try refreshing the page. If the track is still stuck after 10 minutes, email us at bjornaksel@hlylab.no with your HLYLAB handle and the track title so we can investigate.

How do I link my HLYLAB account to the Discord bot?

In the HLYLAB Discord server, use the command /rep link handle:yourhandle � replacing yourhandle with your HLYLAB username (without the @ symbol). You can find your handle on your profile page: tap your avatar, then tap Profile � your handle is the @username shown below your display name. Each HLYLAB handle can only be linked to one Discord account.

I was charged but my Pro/Game Pass isn't active � help!

This sometimes happens if the payment webhook is delayed. Wait up to 10 minutes and refresh the app. If access still hasn't been granted, email bjornaksel@hlylab.no with your HLYLAB handle and the PayPal transaction ID (found in your PayPal receipt email) and we'll sort it out right away.

How do I request a refund?

All purchases � including Pro, Supporter, Game Pass, coin packs, and track boosts � are non-refundable once delivered, except where required by applicable law. If you believe a charge was made in error, email bjornaksel@hlylab.no and we'll review your case.

How do I delete my account?

Email bjornaksel@hlylab.no with the subject line "Account deletion request" and include your HLYLAB handle. We'll process the request and confirm once your data has been removed. Note: any uploaded tracks and public content will also be deleted.

How do I report a copyright violation or inappropriate content?

Use the report button on the track or profile in question, or email bjornaksel@hlylab.no with a link to the content and a description of the issue. We take copyright and safety reports seriously and respond within 24–48 hours.

I found a bug � how do I report it?

We appreciate bug reports! Email bjornaksel@hlylab.no with the subject "Bug report", a description of what happened, what you expected to happen, and the device/browser you were using. Screenshots or screen recordings are a big help.

How do I become a verified artist on HLYLAB?

Email bjornaksel@hlylab.no with your HLYLAB profile link, links to your streaming profiles (Spotify, SoundCloud, etc.), and a short note about your music. We review applications on a rolling basis.